Privacy Policy

ALW Electrical Privacy Policy

Effective Date: September 2026

1. Introduction

ALW Electrical ("ALW Electrical", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, engaging our services, or otherwise providing us with your personal information, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

2. What Personal Information We Collect

The types of personal information we may collect include:

Name
Residential or business address
Email address
Telephone number
Business or company details
Details relating to electrical service enquiries and projects
Payment and billing information
Information contained in correspondence with us
Website usage information

Where reasonably necessary, we may also collect other information relevant to providing our services.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

Contact us by phone, email or through our website
Request a quote
Engage us to perform electrical services
Subscribe to communications from us
Submit enquiries or feedback
Apply for employment with us

We may also collect information automatically through our website using cookies and analytics tools.

4. Why We Collect Personal Information

We collect personal information to:

Provide electrical services and quotations
Manage customer relationships
Process invoices and payments
Respond to enquiries and requests
Improve our services and website
Comply with legal and regulatory obligations
Recruit and manage employees and contractors
Send service updates or marketing communications where permitted by law

5. Disclosure of Personal Information

We may disclose your personal information to:

Employees, contractors and subcontractors involved in providing services
Professional advisers, accountants, insurers and legal advisers
Information technology and cloud service providers
Payment processors and financial institutions
Government agencies, regulators or law enforcement bodies where required by law

We do not sell personal information to third parties.

6. Website Analytics and Cookies

Our website may use cookies and analytics services to improve functionality and understand website usage.

Cookies may collect information such as:

IP address
Browser type
Device information
Pages visited
Time spent on the website

You can generally configure your browser to reject cookies, although some website features may not function properly.

7. Direct Marketing

From time to time, we may send information about our services, promotions or updates that may be of interest to you.

You may opt out of receiving marketing communications at any time by:

Using the unsubscribe link in electronic communications; or
Contacting us directly using the details below.

8. Storage and Security of Personal Information

We take reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure

Personal information may be stored electronically and in physical records. While we take reasonable precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Access and Correction

You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.

Requests should be made in writing using the contact details below.

We may require proof of identity before providing access.

11. Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, please contact us using the details below.

We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner Website: https://www.oaic.gov.au

12. Contact Us

For privacy-related enquiries, access requests or complaints, please contact:

ALW Electrical Email: alwcontactus@gmail.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on our website and will take effect from the date of publication.